Service&Support

We are providing help 24 hours a day,7 days a week,365 days a year.

Full-process

From receiving goods, supervising installation, commissioning, assisting customers repairing, maintaining, and managing, carefully service customer until the end.

Full Day

7*24 hours of counseling service, offering the most effective and fastest service to ensure that the loss caused by the failure for customers is minimized.

Full aspects

Regularly inspect and visit all customers as per plans, and effectively carry out a series of maintenance and maintenance services for customers’ equipment.

Full spirit

Patiently listen to customers’ opinions and requirements, carefully solve their problem and provide high-quality services, and refuse any gifts privately.

Pre-sales service


Full day service: 7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.

After signing a contract


Strictly perform the requirements according to contract, guarantee the customer’s delivery time, and guarantee the product quality.

After-sale service


1. Arrange on-site engineers for supervising installation, arrange commissioning training for free, and train operators in safety and technology aspects.
2. Establish the service file management system, follow up and communicate with users in time, pay a return visit by e-mail at least once a month, and monitor customer’ start up, maintenance and management.
3. If customer has any problem, our company has a service mailbox: sales@zjhaite.cn
 We are ready for visitors to contact us in 24 hours every day, no rest during holidays.
4. Warranty period: the warranty period shall be 12 months after the equipment is put into operation.
5. After the warranty period, our equipment is with product lifetime service; Only travel expenses and salary is charged for maintaining cost.

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